TaskHopper is by default a type of document management system because of how it is used. Each time an item is created, notes (comments) and files (attachments) are recorded when someone contributes to the completion of that item. When the item is closed, those comments and files remain as part of the project archive.

This is another reason Taskhopper has long term value in helping manage projects.

Lessons Learned

With Taskhopper, managers can review all of the requests made within past projects to make better future decisions about timing and cost. Because Taskhopper is secure, it can be used to store other project-critical documents such as blueprints, purchase orders and invoices.

Online Knowledge Base

Having all items for a given topic in a single area means the support team can easily access information about what decisions were made in the past. How did we fix this problem last time? When did we respond to this request for a change? Who worked on the phase 2 widget redesign? All of these answers are neatly, and automatically, tucked away each time a request is closed. When you need it, when anyone on the team needs it, the information will be there waiting.

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