Dingo is a "ticketing system" which means that anyone should be able to submit requests for service.   In the initial release, Dingo was available only to the two primary "worker" groups:   The project managers and the resources assigned by those managers.

There is another very important group:  The Anonymous Public

As an example, let's say a city or township is using Dingo to allow residents to provide feedback for services.  A common example, this time of year, would be the large holes that appear in the center of roads.    If a visitor comes to the website for the city, you don't want them to have to create an account and login to report a request for street maintenance.   In this case, it should be something like a simple Contact Us form, but one that feeds directly into the Dingo database.

If you purchase a copy of Dingo today, and we upgrade next week, you will receive that - no charge.   We currently are offering two products:  A 1 day support and a 30 day.    These are identical, the only difference is that with the $19 you get just one day to ask us questions, one-on-one.    That means if you email or call, we'll drop what we're doing to respond.   

When a new Dingo is released (bug fixes or new features) you will be sent a copy of that without any additional payment required.   FYI:  Sending you updated copies does not increase your license count.    Updates will be sent on a regular/frequent basis for the first few months.    They will include the ZIP installer package as well as an upgrade package.   If we have made any changes to the DB, a SQL script will be included to update that as well.

If you have any other questions, write us directly or post in the forum.   Thanks again for all the feedback.